Shipping policy
COVID-19 delays: Our estimated processing time is 2-4 business days + shipping time.
Once your order has been sent out, you will receive an email with a tracking number. Please note once your order is dispatched, we cannot assume responsibility for any transit issues made by the postage provider. Please lodge a query to AusPost here.
AUSTRALIA WIDE SHIPPING
- Shipping rates are weight based in order to give you the best shipping rate, and rates are calculated based on entirety of parcel, not individual items.
- Standard Shipping: 3-6 business days.
- Express Shipping: 2-4 business days.
Willow & Body send all domestic parcels via Registered Australia Post.
Orders are aimed to be dispatched within 1-2 business days for placement time.
Orders received over a weekend will be processed on the following Monday. Orders made on a public holiday will be processed the following business day.
WORLDWIDE SHIPPING
- Shipping rates are weight based in order to give you the best shipping rate, and rates are calculated based on entirety of parcel, not individual items.
- Standard Shipping: 6-12 business days depending on Country.
- Express Shipping: 4-8 business days depending on Country.
Willow & Body send all international parcels via Australia Post/ DHL.
Orders are aimed to be dispatched within 1-2 business days for placement time.
Orders received over a weekend will be processed on Monday.
As soon as your order is dispatched you will receive tracking information via email.
Timings are subject to DHL and shipping provider services. Willow & Body cannot assume responsibility for any delays by postage provider.
Delivery timings are subject to Australia Post and shipping provider services. Willow & Body cannot assume responsibility for any delays or delivery loss made by postage providers. Please lodge any delayed/missing parcel queries to Australia Post here. However, if you still require assistance, please contact us via willowandbody@hotmail.com with your order number #.